Shipping policy

Shipping Policy

Effective date: 16 July 2026

This Shipping Policy applies to orders placed through https://www.bumzy.in.

Shipping Coverage

BUMZY currently ships to serviceable addresses within India only.

Delivery availability depends on the destination PIN code, product type, shipment weight and courier serviceability. We may be unable to deliver to certain remote, restricted or unsupported locations.

Order Processing

Orders are generally inspected, packed and dispatched within 1–2 business days after order confirmation and any required payment or COD verification.

Orders placed on Sundays, public holidays or during exceptional sale periods may require additional processing time.

A confirmed order may be placed on hold if:

Payment verification is pending
COD confirmation is unsuccessful
The shipping address is incomplete
The customer cannot be contacted
The product becomes unavailable
Fraud or misuse is reasonably suspected

We will attempt to contact the customer if additional information is required.

Shipping Charges

Our standard shipping rates are:

₹59 Standard Delivery for eligible orders below ₹699
Free Standard Delivery for eligible orders of ₹699 or more

The applicable shipping charge will be displayed at checkout before the order is submitted.

Discounts may reduce the qualifying cart value for free shipping. The final shipping charge shown at checkout will apply to the order.

Shipping rates and promotional thresholds may be updated for future orders.

Estimated Delivery Time

After dispatch, standard delivery generally takes approximately 3–5 business days.

Including order processing, most orders are expected to arrive within approximately 4–7 business days after confirmation.

Delivery times are estimates and not guarantees. Delivery may take longer because of:

Remote or difficult-to-service PIN codes
Weather or natural events
Public holidays
Courier network disruptions
Government restrictions
Incorrect or incomplete addresses
Customer unavailability
High-volume sale or festival periods
Events outside our reasonable control

Order Tracking

When tracking becomes available, the tracking number or tracking link will be sent to the email address associated with the order.

Customers can also access available order information through:

https://account.bumzy.in

Tracking may take up to 24 hours after dispatch to begin showing movement.

Shipping Address and Phone Number

Customers are responsible for providing an accurate:

Recipient name
Mobile number
House, building or apartment details
Street and locality
City, state and PIN code
Delivery instructions where required

BUMZY is not responsible for avoidable delays caused by inaccurate or incomplete customer-provided information.

Address Changes

To request an address correction, contact support@bumzy.in as soon as possible with the order number and corrected address.

Address changes are not guaranteed after an order has been packed, dispatched or handed to the courier.

A destination PIN code generally cannot be changed after shipment. The order may need to be cancelled, returned or placed again where operationally possible.

Cash on Delivery

Cash on Delivery is available only for eligible orders and serviceable PIN codes.

COD orders may be verified through phone, email, OTP, WhatsApp or another reasonable method before dispatch.

The customer must pay the complete amount shown for the order to the authorised courier representative at delivery.

BUMZY may restrict COD where an order cannot be verified or where an account, address or phone number has a history of repeated refused or undeliverable orders.

Delivery Attempts

Courier partners generally make delivery attempts according to their operational policies.

Customers should:

Keep their registered phone available
Respond to genuine courier communication
Ensure someone is available to receive the order
Keep the COD amount/payment method ready where applicable

Courier personnel should not request your UPI PIN, card PIN, CVV, OTP unrelated to delivery verification, or banking password.

Delayed Orders

If an order has not arrived within the estimated period, check the tracking information first.

If tracking has not updated for an unusual period, contact support@bumzy.in with your order number. We will raise an investigation with the courier provider where appropriate.

A courier investigation may require several business days. We will communicate available updates, but courier investigation timelines are not entirely within our control.

Damaged, Tampered or Incorrect Shipment

If the outer package appears materially damaged or tampered with, you may refuse delivery and contact us promptly.

If you receive a damaged, defective, incorrect or incomplete product:

Preserve the product and original packaging
Keep the shipping label
Take clear photographs or video where reasonably available
Contact support@bumzy.in promptly with your order number

Accepted claims will be handled under our Return, Refund and Cancellation Policy. No return shipping fee applies to an accepted wrong, damaged, defective or incomplete-product claim.

Lost Shipments

If the courier confirms that a prepaid shipment has been lost in transit, BUMZY will offer an appropriate replacement or refund, subject to product availability and verification.

COD orders for which no payment was collected do not require a payment refund.

Failed Delivery and Return to Origin

A shipment may be returned to BUMZY as Return to Origin (“RTO”) when delivery cannot be completed because of:

Customer refusal
Repeated customer unavailability
Incorrect or incomplete address
Unreachable phone number
Failure to pay the COD amount
Courier serviceability or operational issues

For a prepaid RTO order, any applicable refund will be considered after the shipment returns to us and is inspected.

Repeated avoidable RTO or refused COD orders may result in COD being restricted for future purchases.

Order Cancellation

Customers may submit a cancellation request within 1 hour of placing an order through: